Terms of service

Welcome to THRASCHER (thrascher.com). These Terms of Service govern your access to our website, services, and the purchase of products from our store. Please read these terms thoroughly before placing an order.

1. Overview & Acceptance of Terms

Throughout the site, the terms "we", "us", and "our" refer to THRASCHER. The website thrascher.com is owned and operated by ECOMMERCE AND FULFILMENT LTD, a company registered in England and Wales under Company Number 16251503, trading as THRASCHER.

By browsing our website or purchasing products from us, you engage in our "Service" and agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Refund Policy.

2. Business Entity Information

This website and store are operated by:

Legal Entity Name: ECOMMERCE AND FULFILMENT LTD
Company Registration Number: 16251503 (Registered in England and Wales)
Trade Name: THRASCHER
Registered Business Address:
Thrascher
21 Widgeon Close
London E16 3EF
United Kingdom

Customer Support Email: hello@thrascher.com

Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST

Response guarantee: Within 24 business hours

3. Target Market & Eligibility

Our online store is intended for customers residing in the United States. All transactions, pricing, and invoices are denominated in United States Dollars ($ USD). By using this website, you confirm that you are at least the age of majority in your state or province of residence and possess the legal capacity to enter into binding agreements.

4. Product Descriptions & Specifications

We strive to display product colors, dimensions, and specifications as accurately as possible. However, colors may vary slightly based on display settings, and handcrafted or natural items may exhibit minor variations in texture, grain, or finish within standard commercial tolerances.

5. Pricing, Availability & Order Acceptance

Submitting an order constitutes an offer to purchase. An order is confirmed only upon successful payment verification and the transmission of an official order confirmation email. We reserve the right to limit quantities, decline, or cancel orders at our sole discretion.

In the event that an item is listed with an erroneous price or incorrect specification due to typographical or technological error, THRASCHER reserves the right to cancel any orders placed for such items—even after order confirmation—and promptly issue a 100% refund to your original payment method.

6. Shipping & Delivery Terms

All shipping practices and terms are governed by our Shipping Policy. Orders containing multiple items may be dispatched in separate tracked packages to ensure safe transit.

7. Returns, Refunds & Cancellations

Purchases are eligible for return in accordance with our Refund Policy. Returns must be requested within 14 calendar days of delivery, accompanied by an authorized Return Merchandise Authorization (RMA) number, and returned to our designated intake facility. Orders may be canceled prior to dispatch for a full refund.

8. Intellectual Property

All content included on thrascher.com—including brand names, visual logos, custom graphics, product photography, editorial text, and code—is the property of ECOMMERCE AND FULFILMENT LTD, THRASCHER, or its content suppliers and is protected by United States, United Kingdom, and international copyright, trademark, and intellectual property laws.

9. Prohibited Conduct

You agree not to use the website for any unlawful purpose, including attempting unauthorized access to server infrastructure, transmitting malicious code, harvesting customer data, scraping catalogue content, or engaging in fraudulent payment activities.

10. Disclaimer of Warranties & Limitation of Liability

To the fullest extent permitted by applicable law, our website and products are provided on an "as is" and "as available" basis. THRASCHER and ECOMMERCE AND FULFILMENT LTD disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. In no event shall ECOMMERCE AND FULFILMENT LTD, THRASCHER, its directors, employees, or logistics affiliates be liable for indirect, incidental, punitive, or consequential damages. Our total liability for any claim arising from an order shall not exceed the purchase price paid for that order.

11. Binding Individual Arbitration & Class Action Waiver

If any dispute, controversy, or claim arises between you and THRASCHER / ECOMMERCE AND FULFILMENT LTD relating to your use of this site or purchase of goods, please contact us first at hello@thrascher.com so we can attempt to resolve it informally within 30 days.

If informal resolution is unsuccessful, all disputes shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this section. You and THRASCHER agree that each party may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any purported class or representative proceeding.

Opt-Out Right: You may opt out of this arbitration agreement by sending written notification to hello@thrascher.com within 30 days of your first purchase, stating your full name, order number, and your explicit desire to opt out of arbitration.

12. Force Majeure

Neither THRASCHER nor ECOMMERCE AND FULFILMENT LTD shall be held liable for failure or delay in fulfilling obligations resulting from events beyond reasonable control, including acts of God, severe weather events, global logistics bottlenecks, port congestion, carrier labor strikes, customs inspection delays, or regulatory actions.

13. Contact Information

Legal Entity: ECOMMERCE AND FULFILMENT LTD
Company Number: 16251503
Trade Name: THRASCHER
Registered Business Address:
Thrascher
21 Widgeon Close
London E16 3EF
United Kingdom

Email: hello@thrascher.com
Contact form: Contact form

Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST

Response guarantee: Within 24 business hours