Privacy policy

At THRASCHER (thrascher.com), we respect your privacy and are committed to protecting the personal data of our visitors and customers. This Privacy Policy describes how your personal information is collected, used, disclosed, and protected when you visit our website, communicate with us, or make a purchase.

THRASCHER is operated by Thrascher () with registered business address (UK LTD) at 21 Widgeon Close, London E16 3EF, United Kingdom, serving customers across the United States. Our store is powered by Shopify, which provides our secure e-commerce platform.

1. Personal Information We Collect

When you interact with our website or place an order, we collect certain categories of personal information:

  • Order & Contact Details: Full name, billing address, shipping street address, email address, and phone number.
  • Payment Information: Payment card details (processed securely and directly via tokenized PCI-DSS Level 1 compliant gateways such as Shopify Payments, Stripe, and PayPal; THRASCHER never stores or has access to your full credit card number).
  • Device & Telemetry Data: IP address, browser type, operating system, time zone, referral URLs, pages viewed, search terms, and interaction metrics gathered via automated cookies and server logs.
  • Customer Service Records: Correspondence, email transcripts, and inquiries submitted through our contact forms or email support.

2. How We Use Your Personal Information

We use your personal data strictly for legitimate operational and commercial purposes:

  • Processing, fulfilling, crating, and shipping your product orders.
  • Communicating order confirmations, dispatch tracking updates, and delivery notices.
  • Providing dedicated customer support, handling inquiries, and processing returns.
  • Screening transactions for potential fraud, unauthorized charges, or security risks.
  • Complying with statutory financial, taxation, and legal record-keeping obligations.
  • With your explicit consent, sending promotional newsletters and curated design previews (which you may unsubscribe from at any time).

3. Third-Party Sharing & Disclosures

We do not sell, rent, or trade your personal information. We disclose personal data only to trusted service partners strictly necessary to operate our business:

  • Shopify: Powers our online storefront, infrastructure, checkout engine, and data processing. You can learn more about Shopify’s privacy standards at privacy.shopify.com.
  • Logistics & Courier Partners: Freight, international crating facilities, and domestic final-mile carriers (e.g., USPS, UPS, FedEx, DHL) to physically deliver your items and provide tracking telemetry.
  • Payment Gateways: Encrypted financial processors for authorizing transactions and issuing approved refunds.
  • Legal & Regulatory Compliance: Law enforcement or regulatory authorities only when strictly required by applicable subpoena, warrant, or court order.

4. Cookies & Tracking Technologies

Our website utilizes cookies—small data files stored on your device—to optimize your browsing experience. These include essential cookies (required for shopping cart persistence, secure checkout, and authentication) and analytics cookies (to understand site navigation and page loading speeds). You can control cookie preferences through your web browser settings, though disabling essential cookies may impact checkout functionality.

5. United States State Privacy Rights (CCPA / CPRA & State Laws)

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other US states with comprehensive privacy legislation, you have specific statutory rights concerning your personal information:

  • Right to Know / Access: The right to request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: The right to request the deletion of personal information we have collected, subject to legal and transactional exceptions (such as completed tax and warranty records).
  • Right to Correct: The right to request rectification of inaccurate personal information.
  • Right to Opt-Out of Sale or Targeted Advertising: We do not sell personal data for monetary consideration. If you wish to opt out of data sharing for cross-context targeted advertising, you may submit a request or utilize a recognized Global Privacy Control (GPC) signal.
  • Non-Discrimination: We will never discriminate against you, deny goods, charge different prices, or provide a lower quality of service for exercising any of your statutory privacy rights.

To exercise any of these rights, please email us at hello@thrascher.com with the subject line "Privacy Rights Request". We will verify and respond within statutory deadlines (typically 45 days).

6. International Data Transfers & UK GDPR

THRASCHER is registered in the United Kingdom. When information is transferred across borders between the United Kingdom, the United States, and international fulfillment partners, we implement recognized contractual safeguards, including European Commission Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum, to guarantee equivalent data protection.

7. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards—including 256-bit Secure Socket Layer (SSL) encryption—to protect your personal data. We retain your transaction records only for as long as necessary to satisfy order fulfillment, customer service, dispute resolution, and statutory taxation requirements.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian discovers that a minor has provided us with personal data, please contact us at hello@thrascher.com and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technological, or legal developments. Any revisions will be posted on this page with an updated effective date.

10. Contact Us

Trade Name: Thrascher
Email: hello@thrascher.com
Contact form: Contact form

Business Address:
Thrascher
21 Widgeon Close
London E16 3EF
United Kingdom

Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST

Response guarantee: Within 24 business hours