Refund policy

At THRASCHER, customer satisfaction is our top priority. We offer a transparent, straightforward 14-day return policy with zero restocking fees, no hidden penalties, and easy domestic returns within the United States.

1. 14-Day Return Window

You may request a return for eligible items within 14 calendar days from the date of carrier delivery confirmation.

To qualify for a standard return:

• Items must be unused, undamaged, and in original condition.
• Items must be returned with all original packaging, tags, manuals, and accessories.
• Custom-made, personalized, or perishable goods are non-returnable unless defective.

2. Zero Restocking Fees

We charge $0.00 restocking fees on all returns. You will never be charged handling or restocking deductions on eligible returns.

3. Mandatory Prior Return Approval (RMA Required)

Customers must obtain return approval prior to shipping any items back. Our partner 3PL facility processes thousands of parcels daily and cannot accept, identify, or process unannounced returns without an authorized RMA slip.

1. Request Return Approval: Contact our support team at hello@thrascher.com within 14 days of delivery with your order number, item name, and reason for return.
2. Receive RMA & Warehouse Intake Slip: Our team will review your request within 24 business hours and provide your official Return Merchandise Authorization (RMA) number, packing instructions, and warehouse intake documentation.
3. Ship Your Return: Securely package the item with your RMA number clearly written on the outer shipping carton, and dispatch it to our Nevada return warehouse within 14 days of approval.

Notice: Packages shipped without prior Return Approval (RMA) will be rejected by warehouse intake staff and returned to sender or discarded. Unapproved returns are not eligible for a refund. Always contact us first.

4. US Domestic Return Facility & Fulfillment Routing

THRASCHER is registered in the United Kingdom (21 Widgeon Close, London E16 3EF), while customer orders are fulfilled via our dedicated international logistics network.

For our United States customers' ease and convenience, all approved returns are handled domestically within the United States through our dedicated partner 3PL fulfillment facility:

Thrascher Returns (RMA Required)
4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

Important: All returns must be approved before shipping. Never send return packages directly to this address without receiving your official Return Merchandise Authorization (RMA) number and intake documentation from our support team first. Packages arriving without an authorized RMA cannot be identified by intake staff and will be rejected. Do not send returns to our London business address.

5. Return Shipping Costs — Who Pays

• Damaged, Defective, or Incorrect Items — THRASCHER Pays 100%: If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos of the issue. Once verified, we will issue an approved RMA and provide a prepaid return label (or dispatch a free replacement) at zero cost to you.
• Change of Mind / Standard Returns — Customer Pays Domestic Return Shipping: If you choose to return an approved item for personal preference, you will receive a 100% refund of the product purchase price. The customer covers standard domestic US return postage to our North Las Vegas warehouse.

6. Product Descriptions & Specifications

We strive to display product colors, dimensions, and specifications as accurately as possible. Slight color variations may occur depending on screen displays. For artisanal or handcrafted items, minor natural variations in texture, grain, or finish are normal characteristics. Hand measurements may have minor standard tolerances (approx. ±1–2 cm).

7. Delivery Address Accuracy & Carrier Telemetry

Please ensure all shipping details are entered accurately at checkout. Once a courier provides electronic GPS delivery confirmation to the address provided, THRASCHER is not liable for subsequent parcel theft. If you experience delivery issues, contact us at hello@thrascher.com and we will assist in opening an official investigation with the carrier.

8. Refund Issuance

Once your authorized return parcel arrives and is inspected at our North Las Vegas facility, approved refunds are processed within 5 to 10 business days directly to your original payment method.

9. Contact Us

Trade Name: Thrascher
Email: hello@thrascher.com
Contact form: Contact form

Business Address:
Thrascher
21 Widgeon Close
London E16 3EF
United Kingdom

Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST

Response guarantee: Within 24 business hours