Refund policy

At THRASCHER, customer satisfaction is our top priority. We offer a transparent, straightforward 14-day return policy with zero restocking fees, no hidden penalties, and easy domestic returns within the United States.

Return Policy at a Glance

Return Window	14 calendar days from carrier delivery confirmation
Prior Approval	Mandatory (RMA Required) — All returns must be approved before shipping
Restocking Fee	$0.00 (None — zero restocking fees on all eligible returns)
Damaged / Defective	Free replacement or 100% full refund (THRASCHER covers all return shipping)
Change of Mind	100% product price refunded (Domestic US return to our Nevada facility; customer covers standard domestic return postage)
Return Facility	Domestic US 3PL Warehouse (4350 N 5th Street, STE 100, North Las Vegas, NV 89030 — RMA approval required before shipping)
Refund Method	Inspection and eligible refund processing within 5 to 10 business days after the return is received; original payment method
How to Start	Email hello@thrascher.com to request Return Approval (RMA) & warehouse intake instructions

1. 14-Day Return Window

You may request a return for eligible items within 14 calendar days from the date of carrier delivery confirmation.

To qualify for a standard return:

Items must be unused, undamaged, and in original condition.
Items must be returned with all original packaging, tags, manuals, and accessories.
Custom-made, personalized, or perishable goods are non-returnable unless defective.

2. Zero Restocking Fees

We charge $0.00 restocking fees on all returns. You will never be charged handling or restocking deductions on eligible returns.

3. Mandatory Prior Return Approval (RMA Required)

Customers must obtain return approval prior to shipping any items back. The RMA and packing instructions help our return partner identify your parcel and link it to your order.

Request Return Approval: Contact our support team at hello@thrascher.com within 14 days of delivery with your order number, item name, and reason for return.
Receive RMA & Warehouse Intake Slip: We aim to review your request within 24 business hours during our published support hours. For eligible returns, we provide your RMA number, packing instructions and warehouse intake documentation.
Ship Your Return: Securely package the item with your RMA number clearly written on the outer shipping carton, and dispatch it to our Nevada return warehouse within 14 days of approval.

Notice: Please contact us before shipping. Returns sent without an RMA may be delayed or returned to sender because the facility cannot identify them. If you have already shipped a parcel without approval, email us with its tracking details so we can help. This process does not remove your applicable statutory rights.

4. US Domestic Return Facility & Fulfillment Routing

Thrascher is operated by ECOMMERCE AND FULFILMENT LTD (company number 16251503), registered in the United Kingdom at 21 Widgeon Close, London E16 3EF, while customer orders are fulfilled via our dedicated international logistics network.

For our United States customers' ease and convenience, all approved returns are handled domestically within the United States through our dedicated partner 3PL fulfillment facility:

Thrascher Returns (RMA Required)
4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

Important: All returns must be approved before shipping. Never send return packages directly to this address without receiving your official Return Merchandise Authorization (RMA) number and intake documentation from our support team first. Packages arriving without an RMA may be delayed or returned to sender. Contact us if you need help identifying a return already in transit. Do not send returns to our London business address.

5. Return Shipping Costs — Who Pays

Damaged, Defective, or Incorrect Items — THRASCHER Pays 100%: If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos of the issue. Once verified, we will issue an approved RMA and provide a prepaid return label (or dispatch a free replacement) at zero cost to you.
Change of Mind / Standard Returns — Customer Pays Domestic Return Shipping: If you choose to return an approved item for personal preference, you will receive a 100% refund of the product purchase price. The customer covers standard domestic US return postage to our North Las Vegas warehouse.

6. Product Descriptions & Specifications

We strive to display product colors, dimensions, and specifications as accurately as possible. Slight color variations may occur depending on screen displays. For artisanal or handcrafted items, minor natural variations in texture, grain, or finish are normal characteristics. Any product-specific measurement tolerance should be stated on its listing. This does not limit your remedies if an item is materially different from its description.

7. Delivery Address and Missing Parcels

Please check your address before ordering. If tracking says delivered but you have not received the parcel, check the delivery location and contact hello@thrascher.com promptly. We will investigate with the carrier and discuss the appropriate resolution. A carrier scan alone does not prevent you from reporting a delivery problem.

8. Refund Issuance

We inspect your return and process an eligible refund within 5 to 10 business days after the return is received at our North Las Vegas facility. Refunds go to your original payment method. We will contact you if the item does not meet the return conditions. Your bank or payment provider may take additional time to display the credit; contact us if it has not appeared after we confirm processing.

9. Cancellations and Exchanges

You may cancel before dispatch for a full refund by contacting hello@thrascher.com. If the order has already shipped, follow the return process. For an exchange, contact us before sending the item; we will explain the available options.

The 14-day change-of-mind window does not restrict any longer rights that apply to faulty, misdescribed or undelivered goods under applicable law.