Questions about an order, a product, or a delivery? We answer our own email, so get in touch.

• Email: hello@thrascher.com

Business Address

Thrascher
21 Widgeon Close
London E16 3EF
United Kingdom
(Registered business address; customer orders are dispatched directly to US destinations via our dedicated logistics partner network.)

Domestic US Returns

Approved returns are routed domestically within the United States through our dedicated 3PL facility:

Thrascher Returns (RMA Required)
4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

Important: All returns must be approved before shipping. Please email us at hello@thrascher.com with your order number to receive your Return Authorization (RMA) number and warehouse intake documentation. Unannounced packages sent without an authorized RMA cannot be accepted by warehouse intake staff.

Customer Support Hours

Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST

We aim to respond to all enquiries within 24 business hours.

Before You Order

If you are unsure whether a product suits your space, needs, or specifications, ask us first. We would rather help you choose the right piece than process a return.