Shipping policy

At THRASCHER, we are committed to transparent, reliable, and secure shipping for all our customers across the United States. We offer complimentary standard shipping on every order with no minimum purchase requirement.

Shipping Policy at a Glance

Ships to	All 50 United States (Physical street addresses)
Shipping Cost	Free Standard Shipping ($0.00) on every order — no minimum spend
Estimated Delivery	8 to 12 business days total (1–3 business days handling + 7–9 business days transit)
Order Cut-off	2:00 PM Pacific Time (Los Angeles), Monday – Friday
Customs & Duties	Delivered Duty Paid (DDP) — 100% covered by THRASCHER. Zero fees at delivery
Order Tracking	Automated tracking link emailed within 24–48 hours of carrier dispatch

1. Order Cut-Off & Processing Schedule

Orders placed before 2:00 PM Pacific Time (Los Angeles) Monday through Friday begin processing the same day. Orders placed after 2:00 PM Pacific Time (Los Angeles), or during weekends and US federal holidays, begin processing on the following business day.

2. Handling & Packaging

Standard handling time is 1 to 3 business days (Monday – Friday). Orders are prepared for dispatch by our fulfillment partners.

3. Transit & Total Delivery Timeframes

Estimated transit time from international dispatch to your U.S. delivery address is 7 to 9 business days (Monday – Friday). Combined with handling, the total estimated delivery timeframe is 8 to 12 business days from the applicable processing start date described above.

4. Where We Ship

We deliver to physical residential and commercial addresses throughout all 50 United States. We do not deliver to P.O. Boxes, APO/FPO/DPO military addresses, or outlying US territories. Please provide a complete physical street address at checkout.

5. Fulfillment & Dispatch Disclosure

Thrascher is operated by ECOMMERCE AND FULFILMENT LTD (company number 16251503), registered in the United Kingdom at 21 Widgeon Close, London E16 3EF. To ensure prompt and secure delivery across the United States, customer orders are fulfilled and dispatched directly via our dedicated international logistics partner network; therefore, the package dispatch origin may differ from our registered business address. All orders include door-to-door tracking and are delivered with all customs duties prepaid (DDP).

6. Customs Duties & Taxes (Delivered Duty Paid — DDP)

All US orders are shipped on a Delivered Duty Paid (DDP) basis. All applicable import duties, tariffs, and customs clearance charges are fully covered by THRASCHER. The price shown at checkout is final—you will never be asked to pay additional customs fees at delivery.

DDP covers applicable import duties, import taxes and customs clearance charges. U.S. sales tax, if applicable, is shown separately at checkout before you pay.

7. Order Tracking and Delays

A tracking number and live tracking link will be emailed to you within 24 to 48 hours of dispatch so you can monitor your parcel’s journey.

Tracking scans can be delayed during international transit, customs processing or transfer to the U.S. delivery carrier. A label-created status alone does not confirm that a carrier has received a parcel. Contact us if you are unsure about its status.

Delivery dates are estimates. Customs inspections, weather and carrier disruptions may cause delays. If a delay affects your order, contact us for an update and available options. If we cannot fulfill your order, we will notify you and refund it.

8. Lost or Damaged Shipments

Damaged in Transit: If your item arrives damaged, please take photos and contact us at hello@thrascher.com within 14 days of delivery. We will review the issue and arrange a replacement or refund for confirmed damage, with any required return postage covered by us. See our Refund Policy.
Lost in Transit: If your order is past its estimated delivery window, or tracking has stopped updating, contact us. You do not need to wait a further 14 business days to ask for help. We will launch a carrier trace and replace or fully refund your order if confirmed lost.