Shipping & Delivery
Where do you deliver?
THRASCHER ships exclusively to physical street addresses across all 50 states of the United States (excluding P.O. Boxes, APO/FPO military addresses, and outlying US territories).
How much is shipping?
We offer Free Standard Shipping ($0.00) on every order to the United States. There is no minimum purchase requirement.
What are your handling and transit times?
Our delivery schedule is structured into two clear phases:
- Order Cut-off Time: 2:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after 2:00 PM EST or on weekends/holidays enter handling on the next business day.
- Handling Time: Orders are verified, inspected, and dispatched within 1 to 3 business days (Monday – Friday).
- Transit Time: Standard transit across the US takes 7 to 11 business days (Monday – Friday).
- Total Estimated Delivery Time: 8 to 14 business days from order confirmation.
Where do orders ship from?
THRASCHER is registered in the United Kingdom (21 Widgeon Close, London E16 3EF). To ensure prompt and secure delivery across the United States, customer orders are fulfilled and dispatched directly via our dedicated international logistics partner network; therefore, the package dispatch origin may differ from our registered business address. All orders include door-to-door tracking and are delivered with all customs duties prepaid (DDP).
Will I have to pay customs duties or import taxes?
No. All orders are delivered on a Delivered Duty Paid (DDP) basis. All applicable customs duties, tariffs, and logistics clearance fees are prepaid in full by THRASCHER. You will never be charged additional fees at delivery.
How do I track my order?
A shipping confirmation email containing your tracking number and carrier tracking link is automatically sent within 24 to 48 hours of dispatch.
Returns & Refunds
What is your return window?
We offer a 14-day return window starting from the date your shipment is marked delivered by the carrier.
Are there restocking fees?
No. We charge $0.00 restocking fees on all eligible returns.
How do I initiate a return?
Email us at hello@thrascher.com with your order number, item name, and reason for return. We will reply within 24 business hours with your Return Merchandise Authorization (RMA) number and designated return shipping instructions.
Where do returns get sent?
For our US customers' convenience, all approved returns are handled domestically within the United States through our dedicated 3PL fulfillment partner facility:
Thrascher Returns (RMA Required)
4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States
Important — Prior Return Approval Required: You must email hello@thrascher.com to receive an authorized Return Merchandise Authorization (RMA) number and warehouse intake documentation before shipping any items back. Packages sent without prior RMA approval cannot be identified by warehouse intake staff and will be rejected.
Who pays for return shipping?
If your item arrives damaged, defective, or incorrect, THRASCHER covers 100% of return shipping or provides an immediate free replacement. For preference or change-of-mind returns, the customer is responsible for standard trackable return postage, and the full purchase price is refunded.
When will I receive my refund?
Once your returned item is received and inspected at our intake facility, refunds are issued within 5 to 10 business days directly to your original payment method.
Pricing & Payment
What currency are prices displayed in?
All prices on this website are in United States Dollars ($ USD).
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and PayPal through our 256-bit SSL encrypted checkout.
Customer Support & Business Information
Trade Name: Thrascher
Email: hello@thrascher.com
Contact form: Contact form
Business Address:
Thrascher
21 Widgeon Close
London E16 3EF
United Kingdom
Customer Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM EST
Saturday & Sunday: 10:00 AM – 4:00 PM EST
Response guarantee: Within 24 business hours