FAQs

Shipping & Delivery

Where do you deliver?
THRASCHER ships exclusively to physical street addresses across all 50 states of the United States (excluding P.O. Boxes, APO/FPO/DPO military addresses, and outlying US territories).

How much is shipping?
We offer Free Standard Shipping ($0.00) on every order to the United States. There is no minimum purchase requirement.

What are your handling and transit times?
Our delivery schedule is structured into two clear phases:

Order Cut-off Time: 2:00 PM Pacific Time (Los Angeles), Monday through Friday. Orders placed after 2:00 PM Pacific Time or on weekends/holidays enter handling on the next business day.
Handling Time: Orders are prepared and dispatched within 1 to 3 business days (Monday – Friday).
Transit Time: Transit from international dispatch to your U.S. address takes 7 to 9 business days (Monday – Friday).
Total Estimated Delivery Time:8 to 12 business days from the applicable processing start date (the same business day before the cutoff, or the next business day after the cutoff, on weekends or on U.S. federal holidays).

Where do orders ship from?
THRASCHER is registered in the United Kingdom (21 Widgeon Close, London E16 3EF). To ensure prompt and secure delivery across the United States, customer orders are fulfilled and dispatched directly via our dedicated international logistics partner network; therefore, the package dispatch origin may differ from our registered business address. All orders include door-to-door tracking and are delivered with all customs duties prepaid (DDP).

Will I have to pay customs duties or import taxes?
No. All orders are delivered on a Delivered Duty Paid (DDP) basis. All applicable customs duties, tariffs, and logistics clearance fees are prepaid in full by THRASCHER. You will never be charged additional fees at delivery.

How do I track my order?
A shipping confirmation email containing your tracking number and carrier tracking link is automatically sent within 24 to 48 hours of dispatch.

Returns & Refunds

What is your return window?
We offer a 14-day return window starting from the date your shipment is marked delivered by the carrier.

Are there restocking fees?
No. We charge $0.00 restocking fees on all eligible returns.

How do I initiate a return?
Email us at hello@thrascher.com with your order number, item name, and reason for return. We aim to review your request within 24 business hours during our published support hours. For eligible returns, we provide an RMA number and return shipping instructions.

Where do returns get sent?
For our US customers' convenience, all approved returns are handled domestically within the United States through our dedicated 3PL fulfillment partner facility:

Thrascher Returns (RMA Required)
4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

Important — Prior Return Approval Required: You must email hello@thrascher.com to receive an authorized Return Merchandise Authorization (RMA) number and warehouse intake documentation before shipping any items back. Packages without an RMA may be delayed or returned to sender. If you have already sent a parcel, contact us with its tracking details.

Who pays for return shipping?
If your item arrives damaged, defective, or incorrect, THRASCHER covers 100% of return shipping or arranges a free replacement after reviewing the issue. For preference or change-of-mind returns, the customer is responsible for standard trackable return postage, and the full purchase price is refunded.

When will I receive my refund?
Inspection and eligible refund processing are completed within 5 to 10 business days after the return is received, to your original payment method. Your payment provider may take additional time to display the credit.

Pricing & Payment

What currency are prices displayed in?
All prices on this website are in United States Dollars ($ USD).

What payment methods do you accept?
The payment methods available for your order are shown at checkout and may vary by device, location and payment provider. See our Payments & Billing page.